Returns & Replacements

We want you to be fully satisfied with your Geeni smart devices, which is why we offer a 30-day return policy for products purchased directly from our store. If your device is defective or doesn't meet your expectations, we are here to help with a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Log into your Geeni account and navigate to your order history to select the item you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 14 days of receiving your RMA.

• 4.
  Receive Your Refund

  Once our technical team inspects the returned hardware, we will process your refund to your original payment method within 5 to 7 business days.